FAQs

Q1: How can I place an order on your site?
To place an order, explore our catalog, add the items to your cart, then follow the steps through the secure checkout process.

Q2: What payment options do you accept?
We accept major credit cards, PayPal Twint. See our payment page for more details.

Q3: How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also track your order from your customer area on our site.

Q4: Can I change my order after placing it?
Unfortunately, once an order has been confirmed, we cannot guarantee any changes. Please check your order carefully before finalizing the purchase.

Q5: Do you offer returns or refunds?
No, we do not accept returns or refunds. We recommend that you carefully examine your items before finalizing your order.

Q6: What efforts do you make to ensure the quality of your products?
We work with reputable suppliers and carry out rigorous quality checks to ensure our products meet your expectations. Find out more by contacting us.

Q7: Do you have commitments to sustainability and ethics in your sourcing?
Yes, we are committed to sustainability and ethics. Discover our initiatives by consulting our page dedicated to our motivation.